EXCHANGE & RETURN POLICY
Last Updated: October 2025
At Genzyo, we want you to love your purchase! If you’re not satisfied, you can request an exchange or return under the following conditions:
1. Eligibility
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Item must be unused, undamaged, and in original packaging.
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Request must be made within 7 days of delivery.
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Proof of purchase (order number or invoice) is required.
2. Non-Returnable Items
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Used, damaged, or customized products
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Earbuds, headphones, or hygiene-related products (for safety reasons)
3. Exchange Process
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Contact us via WhatsApp or Email within 7 days.
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Our support team will review your request and guide you.
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You may need to ship the product back to us for inspection.
4. Refunds
Refunds are issued only if the product is defective or out of stock.
Refunds may take 5–7 business days after approval.
5. Contact Us
For any exchange or return requests, please reach out:
📧 genzyostore@gamil.com
📞 +92 3711022996